False Perceptions

Organisational Culture: Measuring Perceptions

Understanding Organisational Culture and measuring its perception is a vital skill within a company. If Employee Perception equals their reality, shouldn’t you check it out? Jeff Thomson recently summed up organisational culture as follows: “So in a nutshell, this is the story. Success creates habits, which become organisational culture, which fixes those habits even when the world more »

no-excuses

No excuses ever, for anyone

No Excuses ever, for anyone. Thank you M. Camus! Very black and white; very hard to live up to……but yet refreshing! “No excuses ever, for anyone; that is my principle at the outset. I deny the good intention, the respectable mistake, the indiscretion, the extenuating circumstance. “ — Albert Camus (The Fall) Imagine a world where more »

Collective Leadership Capabilities

I came across this list of capabilities for good corporate leadership in “Global Organizational Leadership Development” written by the Center for Creative Leadership (CCL) back in May 2009. CCL was discussing the collective capabilities required by organizations from their informal and formal leaders.  They state that, “The ability of an organization to accomplish its goals does more »

Auto Customer Service Woes!

You could ask any company, and most would agree; “Customer Service is king, the relationships with our customers are key to our success” and yet……. Firstly, companies do not deliver on the promise, and secondly they perhaps should not make the promise in the first place. Why do I say that? (asks my reader —unless more »